1. They manage staff at the POD
2. They manage the Operability of the POD, and try to trouble-shoot problems that come up

The POD has been structured based upon the Incident Command System (ICS). Each Command Staff member has teams under them, each team has one leader and, each leader reports to the Command Staff member they are assigned to.

As a Command Staff member you will manage your team leaders. This can include making sure that staff get shift breaks, lunch breaks, and restroom breaks. You can use the schedule given to list the names of your staff and when they are scheduled to take breaks or lunches so that everyone is not on break at the same time. The POD works like any basic retail facility or hospital, in that there should always be enough people on the floor to keep the POD running.

If a team leader comes to you with a question or concern use you best problem solving skills to see to it that they get what they need to keep functioning (Maybe they need help with a special needs client, or they are running out of forms.) Using runners to get things is a much more efficient method than you leaving your post to go get the item.

The other portion of the POD that Command staff should be watching at all times is the Patient Flow through the POD. If you see that the pre-determined layout is not efficient enough to keep the Patient Flow moving, feel free to meet with the other Command Staff members and devise a way to rectify the bottleneck. Remember the set-up maps for the POD are starting points for you.

If something is not working, change it!

This can include adding lines or changing stations to be specific to a purpose

Always document any changes to the location itself so that maps and plans can be changed for the next event at that location. This helps the Health Department provide you with the most functional plans possible.